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False call

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An unsuccessful service call is a dispatch of a GS GROUP SERVICE crew to a facility where the requested work cannot be performed or started due to circumstances beyond the contractor’s control. The service charge covers costs associated with the dispatch of specialized vehicles and equipment, personnel, and organization of the crew’s arrival at the facility.

Such situations may include lack of access to the work area, the facility not being ready for service, absence of the customer’s responsible representative, cancellation after the crew has been dispatched, or other customer-related circumstances preventing the work from being performed. The service call is charged according to the current GS GROUP SERVICE price list.

We recommend ensuring access and site readiness before the specialized crew arrives.

False Service Call by GS GROUP SERVICE: Why It Is Charged?

False Service Call by GS GROUP SERVICE: Why It Is Charged?

In today's world, quality service is an essential part of life. When there is a need for assistance, we often turn to service companies. However, there are situations where the call turns out to be false. Let's examine why such calls are charged and how to avoid them.

  • Time and resources of specialists. Each call-out by GS GROUP SERVICE involves the use of the technicians' time and resources. Even if the problem turns out to be false, specialists have spent time traveling and inspecting the issue.
  • Fuel and vehicle depreciation. A service call involves using a vehicle, which incurs costs for fuel and vehicle depreciation.
  • Working time. Specialists could have used this time to assist other clients with real issues. False calls reduce the efficiency of the service.
  • Administrative costs. Organizing the call-out, communicating with the client, and processing the call involve administrative costs, which are also included in the cost of a false call.

 

How to avoid a false call?



A false call to a service company is not only an inconvenience for the client but also a cost for GS GROUP SERVICE. Charging for such calls helps to compensate for the resources and time spent unnecessarily. 

  • Self-diagnosis. Before calling a technician, try to diagnose the problem yourself. It might turn out that the problem doesn't require professional intervention.
  • Telephone consultation. GS GROUP SERVICE offers telephone consultations. Describe the problem to the dispatcher to determine whether a specialist visit is really necessary.
  • Careful use of equipment. Follow the operating instructions for the equipment to reduce the likelihood of issues.

 



 A careful approach to diagnosing problems and consulting with specialists can help avoid unnecessary costs.

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